All orders are shipped/dispatched within 2 hours Monday – Friday 8am – 5pm.

We offer a free delivery service to South African Addresses for orders above R1700.

Orders below 1700 carry an extra delivery charge fee of R65.


We use the following carriers to deliver our orders:



Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

7 Day Return Policy

Should you be dissatisfied with the hair, please return it to us within 7 days, unused and still in its original packaging for a refund or exchange. Returns and/or complaints lodges after this period will not be taken into account. No used hair will be accepted therefore you will forfeit your payment.